Shipping and Return Policies

Shipping Information

Enjoy FREE UK shipping! (Exclusions apply on select items or oversized freight). For any orders not covered by our free shipping promotion, standard delivery rates will be calculated at checkout.

(Please note: We still charge only £1.99 for fabric samples and offer FREE shipping on those!)

Your order will typically be processed and dispatched within 1-2 business days, getting your new home decor to you swiftly. Delivery times may vary depending on the specific item (e.g., large furniture pieces vs. bedding or accessories).

Shopping from outside the UK? We provide reasonable international shipping rates. For an instant quote, just hit the chat button on our homepage! Please include your name, the items and quantities you'd like, and your delivery address, and we'll reply as soon as possible.

Returns & Exchanges

We want you to be absolutely delighted with your purchase from Proud Fabrics. If you're not entirely satisfied for any reason, you can return your item for a refund or exchange within 14 days of your purchase date. (Made-to-order fabrics and custom furniture do not apply, as these are uniquely crafted for you).

How to Return a Product:

  1. Initiate Your Return: Please contact us at proudfabrics@gmail.com to start the return process and receive authorization.
  2. Secure Packaging: Carefully package the product in its original packaging, ensuring it's fully protected for transit.
  3. Shipment: Send your package to the return address provided by our customer service team.

Refunds:

Once we receive and inspect your returned product, we'll process your refund within 2-3 business days. The refund will be issued to your original method of payment.

Important Exclusions:

To ensure fairness, the following items are not eligible for return:

  • Custom Orders: Items specifically made, built, or cut to your unique specifications (including bespoke furniture).
  • "By The Metre" Fabrics: Due to their custom-cut nature.
  • Damaged or Altered Products: Items that have been used, assembled, cut, washed, altered, or damaged after delivery.

Please Note:

  • Return Shipping Costs: Customers are responsible for the cost of return shipping.
  • Damaged/Faulty Items: If your item arrives with any damages or faults, we will cover the return shipping costs. Please notify us immediately upon receipt (with photos if possible) if this is the case.

Thank you for choosing Proud Fabrics!

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